COMMON QUERIES
At Headwears.com, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
AVERAGE DELIVERY TIMES
After your order has shipped, our customers generally see their orders delivered in the below time frames.
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Location Average Delivery Time Courier:
HK/China 3-5 days by Local Courier
Asia countries 1-2 weeks thru e-Express
International 2 weeks thru e-Express
*** You order can be tracking thru e-Express, once payment full-filled and we will send you the waybill tracking number.
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Reminder: Custom Duty may be applied of certain destination countries
If you’re having trouble tracking your order, please contact us below!
Still have questions? Our team can help.
RETURN MY ORDER
If you’re not 100% satisfied with your Headwears.com product, we want to make it right for you! You can easily process a return, replacement or exchange within 30 days after your order shipped.*
To start a return request, visit your account for processing.
*Maximum 1 item per transaction
Still have questions? Our team can help.
TRACK MY ORDER
Since some products are made when you order it, we’ll make and ship your order within 3 business days after you’ve placed it.
Once your order has shipped, you can track your order through:
1. The shipping confirmation email we send you with tracking info
2. Your Headwears.com account using the button below (make sure you’re logged into your account!).
If you don’t have an account, you can create one.
*Many of our China orders are shipped using SF Express. For more detailed tracking information for Asia & International orders, please refer to Lookup for Asia & International Tracking Numbers here.